Question 1

Allergy Disclaimer

Accepted Answer

We are not a gluten-free or nut-free kitchen, and while we do offer gluten-free and nut-free menu options, there is a possibility of cross contamination. We are therefore unable to guarantee that any item is completely free of allergens. Clients are encouraged to consider this information in light of their individual health requirements and needs.

Question 2

How much notice do you need?

Accepted Answer

48 hours’ notice is required to secure your order, if you require something for the next day, please drop us an email to see if we can accommodate your order.

Question 3

Do I need to be home to receive my box?

Accepted Answer

Please take all possible steps to ensure that someone is home to receive the delivery at the location specified, we don’t encourage to leave boxes as they need to be refrigerated if not consumed straight away.

Question 4

Are you able to cater to dietary requirements?

Accepted Answer

Yes! Please advise if you have any dietary requirements at time of booking or by selecting when ordering online. If you can’t find anything – drop us a note via email and we will come back to you asap!   Disclaimer: We are not a gluten-free or nut-free kitchen, and while we do offer gluten-free and nut-free menu options, there is a possibility of cross contamination. We are therefore unable to guarantee that any item is completely free of allergens. Clients are encouraged to consider this information in light of their individual health requirements and needs. We currently hold a Food Safety Supervisor and Food Handler Certification.

Question 5

How do the Social Board set up's work?

Accepted Answer

We will arrive 1-2 hours prior to the event to setup, so that everything is ready just as your guests arrive. All we require is you to provide the table, we provide everything from the board, serving bowls and the cheese knives. After the event we will pickup in the following days (as agreed with you prior) to collect the boards and equipement.   All you need to do is provide them in the box provided to you (there will be a checklist of items to ensure that nothing gets left behind). Any items missing or damaged will incur a replacement fee.

Question 6

What if I need to cancel my order?

Accepted Answer

For boxes, if you provide up to 1 weeks’ notice you will receive a full refund. If you cancel within 2 full business days, we will not be able to issue a full refund and will retain half the  amount paid to cover cost of food etc.   For boards, if you provide up to 2 weeks’ notice you will receive a full refund. If you cancel within 5 full business days, we will not be able to issue a full refund and will retain half the  amount paid to cover cost of food etc.

Question 7

How big are the boxes and boards? And how many people will they feed?

Accepted Answer

Boxes Small 1-3 ppl | Size: 255 X 155 X 80 mm Medium 4-6 ppl | Size: 450 x 315 x 80mm Large 6 -10 ppl | Size: 560 X 255 X 80 mm Boards Size: 1: 30cm in diameter Size 2: 50cm in diameter Size 3: 80cm in diameter

Question 8

What type of payments do you accept?

Accepted Answer

Once your order is confirmed, an invoice will be issued via email, we require all our orders to be paid via bank transfer 2 days before the order date. We accept VISA and Mastercard. Please ensure to check Spam or Junk mail folders.

Question 9

What time will my grazing box be delivered?

Accepted Answer

Our grazing boxes are usually delivered between 10am - 3pm.

Question 10

Where do you deliver and what is the cost?

Accepted Answer

We service all of Melbourne Metro and surrounding suburbs, servicing up to 40kms from Reservoir, anything above this will be priced upon application.    Prices start from:  20km from Reservoir - $15 30km from Reservoir - $25 40km from Reservoir - $35 40km + Price on application. All Social Grazing Board deliveries - Price on application. Pick up is not available due to regulations

Question 11

Privacy

Accepted Answer

Not your average Box is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.   We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act).   The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information. A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au   What is Personal Information and why do we collect it?   Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses and phone numbers.This Personal Information is obtained via our website www.notyouravergaebox.com.au and from email correspondence.   We collect your Personal Information for the primary purpose of providing our services to you, and marketing. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.   When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.   Disclosure of Personal Information   Your Personal Information may be disclosed where required or authorised by law.   Security of Personal Information   Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.   When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.   Access to your Personal Information   You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.We will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.   In order to protect your Personal Information we may require identification from you before releasing the requested information.   Maintaining the Quality of your Personal Information   It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.   Policy Updates   This Policy may change from time to time and is available on our website.   Privacy Policy Complaints and Enquiries   If you have any queries or complaints about our Privacy Policy please contact us.

Question 12

Customer Service and Complaints

Accepted Answer

We strive to give our customers an excellent experience from using our website to delivery of our boards and boxes. If something has not met your expectations, please contact us. We are happy to assist you with your enquiry and focus on addressing any issues you may have.

Question 13

Payment Options

Accepted Answer

We accept Electronic Funds Transfer once an invoice has been issued.

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